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For our client, a leading fast-food chain, we are conducting an exclusive search for a
Head of Operations
permanent position at 100%
Join a dynamic, fast-growing brand and lead multi-unit operations while driving excellence and an outstanding customer experience.
Head of Operations
permanent position at 100%
Join a dynamic, fast-growing brand and lead multi-unit operations while driving excellence and an outstanding customer experience.
Description du poste
Your mission:
- Full financial responsibility for your area, overseeing multiple points of sale.
- Ensure the implementation and adherence to company standards, concepts, and guidelines across all outlets.
- Lead budgeting processes together with managers and collaborate closely with senior management.
- Act as the key representative of the brand with partners, landlords, suppliers, and other stakeholders.
- Bridge operations and support functions to guarantee smooth business performance.
Sales & Customer Focus:
- Ensure a best-in-class customer experience and service culture across all locations.
- Drive sales and operational KPIs, ensuring that guest satisfaction remains at the highest level.
- Implement and promote the company's customer service philosophy in daily operations.
Leadership & Team Management:
- Leadership and oversight to managers and teams, with responsibility for a large workforce of over 180 employees.
- Identify, recruit, and develop talent, ensuring the right people are in the right positions.
- Coach and empower managers and teams, promoting a culture of performance and accountability.
- Foster transparent and effective communication across all units.
Profil attendu
Your Profile:
- Proven leadership experience in multi-unit fast-food or system catering (or retail/hospitality with strong operational exposure).
- Completed training in hospitality, F&B, or retail management; further education is an asset.
- Process-oriented mindset with strong analytical and problem-solving skills.
- Customer- and quality-focused with a drive for operational excellence.
- Entrepreneurial, flexible, and resilient, with strong social and communication skills.
- Fluent in French and English; German is an advantage.
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