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For a major pharmaceutical company in the Neuchâtel area, we are looking for a 12-month temporary contract for an
Account Specialist, Logistics & Planning 100% - H/F
Account Specialist, Logistics & Planning 100% - H/F
Italian / Spanish / French a plus
Description du poste
- Coordinate and manage patient treatment schedules with treatment and manufacturing sites.
- Act as the main scheduling contact for assigned treatment centers, ensuring an exceptional end-to-end experience.
- Maintain accurate patient scheduling data and manage transactional information in BMS systems.
- Troubleshoot scheduling issues, implement solutions, and execute exception processes like product returns or replacements.
- Provide real-time portal support and train treatment sites on scheduling processes.
- Document customer feedback and maintain account data.
- Participate in team meetings, escalate issues, and offer insights into account health.
- Provide on-call support as needed and contribute to assigned projects or working groups.
Profil attendu
- Bachelor's degree or equivalent (minimum 3 years of relevant experience).
- Preferred background in customer service, logistics, supply chain, or related fields.
- Strong organizational, communication, and interpersonal skills.
- Exceptional customer service orientation with the ability to handle challenging situations.
- Adaptable, self-motivated, and team-oriented with a global mindset.
- Italian, C1 / Spanish B2, C1 / French a plus
Details :
- Work Location: Office-based in Boudry, Switzerland (minimum 50% on-site attendance).
- Work Hours: Rotating shifts (7:30 AM–4:30 PM or 9:00 AM–6:00 PM).
- On-Call: Weekend/holiday support as assigned; occasional overtime.
- Travel: Up to 10%, limited international travel (once per year).
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