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On behalf of an international mid-size company based in Morges, we are searching for a
Customer Support Coordinator English/ German or English/Italian
Long Temporary Assignment in order to reinforce the Department
Customer Support Coordinator English/ German or English/Italian
Long Temporary Assignment in order to reinforce the Department
Description du poste
- You are accountable for managing requests from both direct and distributor customers within the EIMEA region
- You coordinate front-line logistics operations ensuring the proper distribution and transporation of service spare parts in the ERP system
- You answer and dispatch calls and e-mails during scheduling shifts (7 am-7pm)
- You create work orders for all incoming requests
- You support the ordering of parts and track them until arrival on site
- You manage day-to-day logistics issues with the service team and carriers
- You transact inventory movements in the ERP system
- You oversee service agreements activities including setup systems, approval follow-up and reporting (KPIs)
- You manage new customers and support GDP user training and activities related to onboarding in systems
Profil attendu
- At least 2-3 years' experience in Customer and/or Logistics support role within an international environment
- Fluent in English with very good command of German or Italian (excellent verbal and written communication skills)
- Customer service oriented, can work under pressure and stressful situations
- Good knowledge of and ERP, SAP is an asset
- Flexible for scheduling shifts
- Avalaible immediatly
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